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The Harleysville cultureAt Harleysville, we are focused on being “Good people to know” for our customers and strengthening that reputation every day, with every interaction. We continually reinforce this reputation—which differentiates us in the marketplace—by remaining close to our customers being responsive to their needs and providing them with excellent service. See below for more information regarding how Harleysville, through its employees, is focused on delivering results for its core customers, including agents, policyholders and shareholders. A focus on our employees At Harleysville, our “Good people to know” are empowered individuals who continually seek out opportunities to strengthen their skills and create a more effective and efficient workplace to better serve our customers. Our employees have robust technical skills and expertise, and exhibit a commitment to maintaining their areas of expertise by continually pursuing educational and self-improvement opportunities. In fact, Harleysville has a high number of employees who attain professional designations each year. Many of these same employees have earned promotions by taking advantage of self-improvement opportunities, and serve as role models for their fellow employees. We are an organization that prides itself on integrity and we hold ourselves to the highest ethical standards. We are results-driven, expense-conscious and take responsibility for our actions that ultimately affect our business—and our customers. In addition, we work to resolve problems quickly and thoroughly, and to the satisfaction of our customers. Our employees collaborate with each other—and with our customers—to reach and exceed their objectives, exemplifying open and honest communication, respect for others and teamwork. Our employees value their professional relationships inside and outside the organization, and work hard everyday to maintain and build upon those relationships. A focus on our agents As part of its long-standing tradition of quality and relationships, Harleysville has always unflinchingly supported the independent agency system, and the advantages this distribution system offers to consumers and insurance companies, particularly regional insurers. Through a network of local and regional offices, our agents have access to key decision-makers and receive on-site assistance and guidance from our sales and underwriting professionals. Since 2005, Harleysville has been a Trusted Choice ® Company Partner, which further demonstrates its commitment to independent agents as its sole distribution outlet. Created by the Insurance Agents & Brokers of America, Trusted Choice is a national consumer brand uniting more than 10,000 independent agencies with more than 50 insurance companies that support them. When it comes to our agency partners, we are focused on:
A focus on our policyholders We realize that each and every employee has a direct impact on customer satisfaction. That’s why we are focused on distinguishing ourselves through the quality of our service, and doing everything we can to create rewarding experiences for our policyholders. Our insureds trust we’ll be there for them when they need us. And our commitment to outstanding customer service and top-quality claims handling is a significant differentiator in today’s marketplace. We also believe in accommodating and anticipating the broad spectrum of our customers’ needs, communicating honestly and clearly at all times, and acting with a sense of urgency, which means following through on our insureds’ requests and concerns in a respectful and timely manner. Above all else, we are dedicated to serving the best interests of our company, agents and policyholders at all times. A focus on investors and shareholders Marking a milestone in its history, Harleysville became a public company in 1986 after the successful public sale of 2,156,250 shares of Harleysville Group Inc. common stock. "Going public" was a major step toward securing the capital necessary to expand the company's operations over time. On May 1, 2012, Nationwide acquired all of the outstanding publicly held shares of Harleysville Group common stock. Harleysville Group and its subsidiaries now are wholly owned by Nationwide. A focus on the communities we serve Harleysville employees are good corporate citizens who get involved to improve the communities we live in—and industry in which we work. Both industry and community service is highly encouraged, as reflected by the number of employees involved on insurance industry association boards and committees, our longstanding reputation for providing leadership on industry issues, the agenda of Harleysville’s "Care Force" (a volunteer-based organization that serves hundreds of disadvantaged people every year), and support for the United Way and other charitable organizations. Fun fact: Our efforts to spread goodwill throughout our organization and surrounding communities are epitomized by the universally famous "Smilie Button," which was actually invented by the Harleysville Worcester Insurance Company in 1965. One agent described the button as "the company’s mission statement." Every day, Harleysville will continue to build upon its reputation as being "Good people to know!"
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